Questions and Answers:
Q. What payment methods are available on the site?
We accept credit and debit cards and use a secure Stripe checkout process. Choose your preferred payment method during checkout.
Q. How secure is the online shop? Is my information safe?
Our online shop uses secure end-to-end SSL data encryption. This ensures secure checkout and secure connections across all pages. Rest assured, your payment information is never collected by us or stored on our servers.
Q. What happens after I order? Where are my downloads?
After an order is processed, you will be redirected to the 'My Downloads' page, where you will find your product downloads. You will also receive an email with links to download your item(s) after the order has processed. If you are already a member of the site, you may login to see your downloads and invoice details: Login to your account here.
Q. How do I resolve login, password, or account issues?
If you need to reset your password, you can simply reset your password here.
If you are having any other login or account issues, please email us: [email protected]. We will be able to assist you.
Q. How secure is my login data?
Your password is encryted and not visible to us or any third party, ever. The login page and every other page on our site uses secure end-to-end SSL encryption.
Q. How do I reset my password?
Reset your password here. Enter your email and check your inbox for a reset password link.
Q. Are all LP24 Audio products royalty-free?
Yes! All of LP24 Audio products, whether sample packs, preset packs, combo packs, etc. are 100% royalty free. This means that after purchasing any of our products, you may use them in your own music releases, compositions, and productions.
Q. Can I use purchased products in my music?
Our entire business model is based on allowing you to use our sounds, melodies, rhythms, musical ideas, etc. within your own music. Royalty free means worry free! You may not re-use, sell, or distribute our sounds in other products such as sample packs, preset packs, and the like. This is true of all royalty-free licenses.
Q. How do I resolve technical issues with my product or product download?
We are here to help in any way we can. Don't hesitate to reach out to us at [email protected]
Q. How many times can I download my products?
We allow 5 downlaods of each product. Reach out to us if you need more [email protected]
Q. Can I get a refund?
Yes. We strive to keep our customers happy and will work with you to resolve any issue you are having with your purchase. If we suspect abuse such as bulk buying or bulk downloading we will not be able to offer a refund.